New PC Freezing Every 5 Minutes

PC related discussion and other issues.

Re: New PC Freezing Every 5 Minutes

Postby iamhoops on Tue Jun 01, 2010 5:56 pm

coder0xff wrote:If you want insurance, take your PSU to a computer repair shop and have them plug it into their PSU tester (hoping they have one.)


That's sounding like a good plan for right now. I've heard about bad PSUs damaging multiple components, and I certainly don't want that. Checking the PSU will be my next step. From there, we'll see.

Thanks again for all the help, I'll post a victory thread if/when I ever get this problem worked out.
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Re: New PC Freezing Every 5 Minutes

Postby whiffen on Tue Jun 01, 2010 11:46 pm

Yes, random restarts are generally caused by a lack of stable power.

If it were some kind of program error that halted the system you would have some minidumps. But you don't get bluescreens right? Just restarts.

If it was a major hardware error or bad installation the BIO's would give off a corresponding beep code. (One Beep means OK)

System Hangs are usually caused by bad memory and hard drives.

Seeing how swapping the graphics card out, and getting video output to your monitor the graphics card isn't at all likely.

The temperatures are normal so it looks like the heatsink and such has been installed properly and assuming everything else was seated properly the PSU looks like the most likely culprit ATM.

EDIT:

Wow I thought you were getting random Restarts not permanent freezes for some reason ROFL.

Anywho that means the hard drive is now most wanted. I have had a few hard drives which have had "Bad sectors" after a few years of use, which are basically either permanently damaged marks or scratches and/or errors on the physical disk. Windows tries to recognize these bad sectors and learns to just avoid those parts of the hard drive but sometimes there is just to much damage there or something and I guess it no longer works properly, maybe its a problem with the Read/Writing head not the disk... I dunno... All I really know about this is that when I was experiencing this exact same problem buying a new hard drive solved the problem.

I would run chkdsk by opening the RUN program and opening command prompt by typing in CMD. In CMD type chkdsk c: /f

More information here:

http://www.microsoft.com/resources/docu ... x?mfr=true

If your motherboard supports S.M.A.R.T HDD Monitoring in the BIO's I would enable that as well.

Lastly check your memory with mem86

http://www.memtest.org/
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Re: New PC Freezing Every 5 Minutes

Postby Jasard on Wed Jun 02, 2010 9:37 am

I've got a PSU tester on order with a new motherboard after my PCI-E slot fried. They are only cheap, worth investing in. Could save you a few bob.
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Re: New PC Freezing Every 5 Minutes

Postby poisonic on Wed Jun 02, 2010 11:00 am

i think its a PSU problem.... to light for that pc system i would choose above 1000Watt to be save....
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Re: New PC Freezing Every 5 Minutes

Postby poisonic on Wed Jun 02, 2010 11:02 am

and why such low amount of memmory??? ps did you look in your MOBO manual if that ram is suported????
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Re: New PC Freezing Every 5 Minutes

Postby Jasard on Wed Jun 02, 2010 11:43 am

You do not need a 1000W PSU.

Your PSU specs are more than good enough. It may be faulty though.
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Re: New PC Freezing Every 5 Minutes

Postby whiffen on Wed Jun 02, 2010 3:44 pm

1000w, no way.

600w would be fine for that system.
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Re: New PC Freezing Every 5 Minutes

Postby poisonic on Wed Jun 02, 2010 3:51 pm

there are lots of open options.... what could be wrong.... most important is how much amps you can suck out of your psu... maybe a better grade psu maybe?? in 1 system i use a enermax PSU ... in the other a asus PSU when i replaced with the asus one just a better grade maybe???? problems like crashes where some thing from the past

@rewke maybe 1000 was a bit over the top... but still i think it has to do with the quality of the psu..... i have an even lower quality rig :P

i have an amd 3700 64/engtx260/2GB of ram/burner/dvd/1x80 gb hd 1x 250gb and i never ever had a problem with my 500W psu a enermax liberty 500W http://www.newegg.com/product/product.aspx?item=n82e16817194003 Image
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Re: New PC Freezing Every 5 Minutes

Postby ROFLhacks on Fri Jun 11, 2010 4:44 pm

Your problem isn't hardware its Windows Vista. Vista takes 2GB of ram to run the OS its self. So get more ram and get rid of Windows Vista :)
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Re: New PC Freezing Every 5 Minutes

Postby coder0xff on Fri Jun 11, 2010 5:50 pm

ROFLhacks wrote:Your problem isn't hardware its Windows Vista. Vista takes 2GB of ram to run the OS its self. So get more ram and get rid of Windows Vista :)


I can't tell if you're joking or serious. While Vista sucks in many ways, it's likely not the cause of his problem.
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Re: New PC Freezing Every 5 Minutes

Postby ROFLhacks on Fri Jun 11, 2010 9:41 pm

coder0xff wrote:
ROFLhacks wrote:Your problem isn't hardware its Windows Vista. Vista takes 2GB of ram to run the OS its self. So get more ram and get rid of Windows Vista :)


I can't tell if you're joking or serious. While Vista sucks in many ways, it's likely not the cause of his problem.


I'm a little bit of both. And Vista SUCKS in every way, and hell, hes tried a lot and nothing worked so far.
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Re: New PC Freezing Every 5 Minutes

Postby Tablespoon on Fri Jun 11, 2010 10:05 pm

I haven't logged in on this site for a very long time, but after reading this topic I figured I'd offer a bit of assistance.

First some background:

I build and test supercomputers for a living. We have contracts with NASA, MIT, the Army, Northrop-Grumman... you get the idea. I also used to do support for EVGA.

Let's rule out a couple things right away:

Hard locks like what you're describing are often caused by the CPU overheating. The temperatures you posted aren't anything I'd worry about, though, and since you just built it, chances are that the heatsink isn't completely full of dust yet so it's likely not that. Also, since it can happen before you even get to the login screen, it's unlikely that this is related to heat.

Another component that can cause locks like that is the graphics card overheating. However, in those circumstances, the lock is almost unconditionally preceded by artifacting (visual anomalies usually taking the form of screen flickering, strange triangles, corrupted textues... that sort of thing--You'd know it if you saw it). While it definitely COULD be the video card, I'm REALLY not leaning in that direction, especially since you already tried a different one.

That being said, let's get down to actually doing something.

When troubleshooting, always try the easiest, least invasive things first. Let's make sure it's not driver-related. When you first turn on your computer you'll either see an ASUS splash screen or some information about your CPU and memory that's printed out to the screen during POST (power-on self-test). When this goes away, before the Windows loading screen comes up, start mashing F8 on your keyboard. If you timed it right, you'll be presented with the advanced boot options menu. If you don't see this menu and instead just simply go to the loading screen as usual, no big deal, just hit reset and try again. From the advanced boot options menu, select "safe mode" and hit Enter. This will load Windows with minimal drivers and no startup programs. You won't be able to access the internet, everything will look like shit, and it will be a general unpleasant computing experience. Do random things or just walk away for a while--we want to see if it freezes in this state. If it does, it's the problem is probably not software-related (I can tell you right now that it's probably not software-related, but we should definitely rule that out before dicking around with hardware). If it doesn't freeze, we haven't REALLY learned much, but this test is worth doing nonetheless.

I'm just going to assume that it's going to freeze in safe mode so let's continue.

Disconnect all non-essential devices. Disconnect you optical drive(s), remove any add-in cards (except your video card, you'll need that), disconnect any USB devices... All you need is your power supply, motherboard, CPU, memory, video card (and monitor), and your hard drive. If this is a new mouse/keyboard, borrow them from another computer that you know works fine and use them instead. I KNOW it probably has absolutely nothing to do with that but just do it--every time we eliminate the possibility of it being any particular component, we're one step closer to finding the culprit.

It'll probably still freeze which will bring us to memory.

I know you ran memtest (it's great that you tried this), but something to note is that memtest isn't very good at finding problems. It never hurts to run it--we run it on every computer we build--but it almost never finds anything. We use a Linux tool called Linpack to test for memory problems but that's no trivial matter by any stretch--I'm mentioning this purely to illustrate that memtest is not to be relied on for anything. I'm really leaning toward this being a memory-related issue and strongly suggest you try to rule that out before looking at other hardware.
The first thing I would do would be to move that 2GB DIMM over to the slot furthest away from the CPU (forget what the manual says, with a single DIMM it won't make any discernible difference whatsoever which slot it's in) and give that a test. If it works, awesome! Just leave it there. If it still fails, get your hands on another DDR2 DIMM (shouldn't be too hard, try to borrow one) and test with that. If possible, also try your DIMM in a known-good system. Like I said, I'm pretty confident that this is your problem.

If swapping DIMMs has no effect, it's obviously got to be something else. My guess would be the motherboard but let's keep going because that's a pain in the ass. CPUs are almost NEVER faulty so let's just forget about that component for now. All that's really left untested are the power supply, the motherboard, and the hard drive.

I doubt it's your hard drive but I'd advise throwing a different one in and seeing what happens. There are hard drive testing utilities like smartctl and vendor-specific utilities (in your case, you can grab Western Digital's diagnostics tool from their website) but I don't think that's your problem and it will be easier to just try a different hard drive. I REALLY doubt it's your drive.

Regarding your power supply, if you go into your motherboard's CMOS (press delete during POST to enter setup) and go take a look at the voltages you're getting (usually on ASUS boards you go over to the "Advanced" screen and then go down to "Hardware Monitor"), you'll be able to see if any are way off. Chances are great that you won't learn anything from doing this so if you happen to have another power supply that has PCI-Express power (for your GTX 260), you can try swapping it out. The power supply could be causing this, I guess, but I'd honestly be pretty surprised. Definitely worth a shot though.

Finally, we get to the motherboard and CPU. Hopefully you've found the problem before this point but if not, we're going down this road. If you can get your hands on another LGA 775 CPU, give it a whirl. It might make a difference but, honestly, if it wasn't the memory, it's probably the motherboard.

Good luck and keep us posted. Don't worry, we'll get that fucker running one way or another. :)
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Re: New PC Freezing Every 5 Minutes

Postby iamhoops on Sat Jun 12, 2010 5:30 am

Holy crap tablespoon, you get a whole truckload of gold stars, not that you need me to tell you that. Clearly you are overqualified to be helping with this, and I grovel shamelessly before you. I am unworthy!

Seriously though, I have no doubt the answer I'm looking for is somewhere in your post, and after reading it I have a sneaking suspicion that my problem is RAM-related. Not really knowing what I was doing, I had assumed that memtest would catch any problems I had with the RAM, but based off of what you said (and the fact that my other stick of RAM that came in the same package was completely dead) I'm thinking the RAM seems like a pretty likely culprit at this point. I will definitely go through all the steps you listed, but my guess is that it will come down to that.

I'll let everyone know how it goes, once I've either fixed my PC or exhausted my options. I totally owe Interlopers a finished, polished, map once I get this all worked out.
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Re: New PC Freezing Every 5 Minutes

Postby whiffen on Sat Jun 12, 2010 6:15 am

Best of luck hoops.

I too would think the memory is a major culprit if one of the DIMMs was DOA.

However I think the hard drive may still be a good candidate as well. Mine own experience started just the same. Infrequent hangs and lockups, gradually getting worse over time to the point where it wouldn't work at all. As soon as I bought a new WD Black 1TB drive worked flawlessly.

If you have another computer or a spare HDD lieing around I would swap the drives first as its probably the most convenient and easy thing to try first. If it still hangs I put my money down on the memory 100%.
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Re: New PC Freezing Every 5 Minutes

Postby iamhoops on Mon Jun 14, 2010 7:58 pm

iamhoops wrote:I thought the Hard drive might be going, but I've tried three different hard drives (reinstalled Vista three different times as well) and no luck.


whiffen wrote:the hard drive is now most wanted.


whiffen wrote:I think the hard drive may still be a good candidate as well.


No offense intended whiffen, but you might save yourself some grief if you carefully read my entire OP. Credit where credit is due though, you're trying to help, and for that, I thank you.

Anyway, I've been busy with other things lately, but now it's time to run some tests and actually get something DONE about this computer problem...
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